Frequently Asked Questions
Answers to common questions about the web converter and developer API.
Basic Information
Is PDF to PNG conversion free?+
The web converter is free to use (ads may be shown). The developer API is credit-based and requires an account (₩9,900 = 1,000 conversions).
Do I need to register?+
No registration is required for the web converter. Registration is required to issue API keys, buy credits, and view usage.
Which browsers are supported?+
We support all modern web browsers including Chrome, Firefox, Safari, and Edge. It works perfectly on mobile browsers too.
Files & Conversion
What's the maximum file size?+
You can upload PDF files up to 100MB. Most common documents can be processed within this limit.
What's the quality of converted images?+
We convert at high resolution up to 2000x2000 pixels, providing crisp images suitable for both printing and web use. PNG format ensures lossless quality.
Can I convert multiple PDFs at once?+
Currently, you can convert one PDF file at a time. However, multi-page PDFs will have all pages converted to individual PNGs.
How long does conversion take?+
It depends on file size and number of pages, but typically takes from a few seconds to a few minutes. You can monitor real-time progress with our progress indicator.
Are there supported PDF formats?+
All standard PDF formats (PDF 1.0 ~ 2.0) are supported. For encrypted PDFs, please decrypt them first before uploading.
Can I convert specific pages only?+
Currently, we convert all pages. You can select and download only the images you need after conversion.
Security & Privacy
Are uploaded files safe?+
Yes, very safe. Uploaded files and converted images are permanently deleted from our servers immediately after processing. We don't store or share any files with third parties.
Is my data stored?+
No, we don't store any files or personal information. The conversion process is completely temporary, and all data is immediately deleted after processing.
Do you use SSL encryption?+
Yes, all file transfers are encrypted and transmitted securely through HTTPS.
Download & Usage
How do I download converted images?+
You can download individual images separately or download all images as a ZIP file at once. Just click the download button.
Is there a download limit?+
No, there's no limit on downloads. You can download as many times as you need.
Can I use this on mobile?+
Yes, it's a responsive website that works equally well on all devices (desktop, tablet, smartphone).
Can I use this for commercial purposes?+
Yes, you can freely use it for both personal and commercial purposes. All rights to converted images belong to the original PDF owner.
Troubleshooting
What if conversion fails?+
The file may be corrupted or in an unsupported format. Try another PDF file or check the file size. If the problem persists, please let us know through our contact page.
I'm getting an error during conversion.+
Try refreshing the page and try again. Check your internet connection and ensure the file is under 100MB.
The image quality is not as expected.+
Results may vary depending on the original PDF resolution. For best quality, use high-resolution PDFs.
ZIP download is not working.+
Please check your browser's popup blocker settings. Alternatively, you can download images individually.